Civic Operator

Technology-driven management consulting practice using artificial intelligence tools alongside classic design thinking to improve operations and solve problems. Recent work:

• Led the organizational redesign of a large property management function, redefining the roles and responsibilities of 15 people operating 600 public housing units across dozens of locations
• Created the long-term strategy for a large private equity-owned manufacturer that led to a 50% increase in EBITDA and eventual sale
• Evaluated the returns process for a manufacturer that reduced the time from issue notification to material delivered by 20% and uncovered waste and reduced costs by 25%